top of page
-
CAN I INSERT A VIDEO IN MY FAQ?Yes! Users can add video from YouTube or Vimeo with ease: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a video to When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL That's it! A thumbnail of your video will appear in answer text box
-
HOW DO I ADD A NEW QUESTION?To add a new question go to app settings and press "Manage Questions" button.
-
CAN I INSERT PICTURES IN MY FAQ?Yes! To add a picture follow these simple steps: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a picture to When editing your answer, click on the picture icon and then add an image from your library
-
HOW DO I EDIT OR REMOVE THE "FAQ TITLE"?"The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.
-
What is a gift card?A gift card is an alphanumeric code sent via email that allows you to purchase any item on our website. It has no expiration so it can be used at any time. If you are spending more than the value of your Gift Card, you’ll need to pay the extra using a credit or debit card in the usual way. You can place your order normally and you can redeem it once at checkout.
-
Can I have my parcel redirected to a different address?Our couriers allow only 1 address modification which has to be communicated before receiving the confirmation email. You have to contact our Customer Care that will inform the courier about the diversion. Once the order is dispatched, unfortunately, it won't be possible to divert it to a different address.
-
When and why does a delay occur?The items from our collection are supplied from international designers located in Asia, Africa and Italy. For this reason, the manufacturing process requires several production and quality check steps. Even though the production sequence is linear, some mistakes may occur. In the unlikely event of a delay, our Customer Service Team will get in touch with you as soon as possible.
-
Are taxes are import duties included in the products' price ?No, shipping costs( for orders below 300 euros), taxes and import duties are at the buyer expenses.
bottom of page